Privacy Policy

Last Updated: September 2026

Pixel Equipt (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your rights regarding your personal information when you visit our website, contact us, or use our services.

Pixel Equipt operates in accordance with applicable privacy and data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.

1. INFORMATION WE COLLECT

Depending on how you interact with Pixel Equipt, we may collect personal information such as:

Full name
Business or organisation name
Email address
Telephone or WhatsApp number
Social media handles
Website or business information
Information provided through contact or enquiry forms
Project requirements and design briefs
Images, documents, logos, CVs, photographs, and other files provided for a project
Billing and payment-related information
Information required to provide our services

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information, depending on the website technologies and analytics tools enabled on our website.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

Contact us through our website
Submit an enquiry or contact form
Request a quotation
Purchase or request a service
Communicate with us by email, telephone, WhatsApp, or social media
Provide information for a design project
Provide information for website development
Provide information for social media management
Provide information for Google Business Profile services
Upload documents, images, logos, or other project materials
Visit or interact with our website

We may also receive information through third-party platforms that are necessary to provide certain services.

3. HOW WE USE YOUR INFORMATION

We use personal information only where reasonably necessary for our business and to provide the services requested.

This may include using your information to:

Respond to enquiries
Prepare quotations and proposals
Communicate about projects
Provide website design and development services
Provide branding and logo design services
Create flyers, menus, banners, brochures, presentations, letterheads, CVs, and other designs
Provide social media content and management services
Provide Google Business Profile services
Complete and deliver design projects
Process or confirm payments
Provide customer support
Manage our business relationship with you
Improve our website and services
Maintain business and financial records
Meet legal or regulatory obligations
Protect our business against fraud, misuse, or security threats

We will not use your personal information for purposes unrelated to the reason it was collected without an appropriate legal basis or your consent where consent is required.

4. PROJECT INFORMATION

Some Pixel Equipt services require clients to provide personal or business information.

For example, a client requesting a CV/resume design may provide employment history, qualifications, contact information, photographs, and other personal details.

Similarly, a website, branding, social media, or Google Business Profile project may require business information, contact details, photographs, addresses, social media information, or other content.

Clients are responsible for ensuring that they have the appropriate authority to provide personal information belonging to other individuals.

Pixel Equipt will use such information only as reasonably necessary to complete the agreed project or provide the requested service.

5. SHARING YOUR INFORMATION

Pixel Equipt does not sell or rent your personal information to third parties.

We may share information with third-party service providers where reasonably necessary to provide our services or operate our business.

These may include providers involved in:

Website hosting
Domain services
Website applications
Payment processing
Email services
Cloud storage
Website analytics
Social media platforms
Google services
Other software or platforms required for a specific project

Where third-party platforms are used, those platforms may process information in accordance with their own privacy policies and terms.

We may also disclose information where required by law, legal proceedings, court orders, or lawful governmental requests.

6. WEBSITE HOSTING & THIRD-PARTY PLATFORMS

Our website and certain services may rely on third-party platforms and service providers.

These providers may process technical information, cookies, usage information, or other data necessary for their services to function.

Pixel Equipt does not control the privacy practices of independent third-party platforms.

We encourage users to review the privacy policies of third-party services where appropriate.

7. COOKIES & WEBSITE ANALYTICS

Our website may use cookies or similar technologies to improve functionality, understand website usage, and provide a better user experience.

Cookies may allow us to understand information such as:

Which pages are visited
How visitors navigate the website
General website usage
Device or browser information
Website performance

Some cookies may be placed by third-party services integrated into our website.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. SOCIAL MEDIA

Pixel Equipt may maintain profiles on platforms such as Instagram, Facebook, LinkedIn, WhatsApp, TikTok, or other social media platforms.

Interactions with these platforms are subject to the privacy policies and terms of the relevant platforms.

Where social media management is provided as a service, Pixel Equipt may require access to a client's social media accounts or business pages.

We will only use such access for the purposes agreed with the client.

9. GOOGLE BUSINESS PROFILE

Where Pixel Equipt provides Google Business Profile services, we may handle business information required to create, update, or optimise the client's profile.

This information may include business name, address, telephone number, website, opening hours, photographs, descriptions, and other business information.

Google independently operates and controls its platform and may process information according to its own policies.

Pixel Equipt does not control Google's collection, storage, processing, ranking, or display of information.

10. DATA SECURITY

Pixel Equipt takes reasonable measures to protect personal information against:

Unauthorised access
Loss
Misuse
Unauthorised disclosure
Alteration
Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Clients should avoid sending highly sensitive information through unsecured communication channels unless it is necessary for the service being provided.

11. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes, or comply with legal and financial obligations.

Project files may be retained for a reasonable period after completion for administrative, record-keeping, backup, or business purposes.

Where information is no longer reasonably required, it may be securely deleted or destroyed.

12. YOUR RIGHTS

Subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally appropriate
Object to certain processing of your information
Withdraw consent where processing is based on consent
Request information about how your personal information is being used

To exercise any applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. DIRECT MARKETING

Pixel Equipt will only send promotional or marketing communications where permitted by applicable law and, where required, with the appropriate consent.

You may request that we stop sending direct marketing communications at any time.

Transactional or service-related communications, such as project updates, quotations, invoices, and information necessary to provide a service, are not considered marketing communications.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, or social media profiles.

Pixel Equipt is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

The latest version will be published on this page with the updated date.

16. CONTACT US

If you have questions about this Privacy Policy, would like to request access to your personal information, or have a privacy-related concern, please contact Pixel Equipt.

Email:
pixelequipt@gmail.com

Phone / WhatsApp:
+27 84 853 7174

Business:
Pixel Equipt (Pty) Ltd

Website:
www.pixelequipt.com

YOUR PRIVACY MATTERS

We believe good design starts with trust — and that includes how we handle your information.

Pixel Equipt is committed to treating your personal information responsibly, respectfully, and securely.